cannot copy between databases

We have recently moved form ref man 11 to 12 (network version) and now if I perform an internet search from within a database I cannot copy my results from the search to teh database. However, I can copy from database to search?

I got out IT chaps toremove everything related to verison 11, re-installed version 12, check word, but nothing has changed.

Any idea?

Thansk

mara