Citation numbers of each article appear at Web version not Desktop

Hello! I’ve been using a methodology that consists in filtering many many articles and one of those filters are the number of citations for relevance purposes. I had been using the EndNote Web to see the citation numbers, but could not export them into Excel so I could get the hold of it in a more familiar way to me. So I tried to use the EndNote 20 (Trial Version) for this, but when I exported the references from the EndNote Web, I could not seem to find any number of citations for my articles and I still don’t know why. I searched everywhere but no one seemed to be having the same trouble as me. Also, I would really like if I could export the number of citations to Excel to, not only the desktop version. Can someone help me? I’d appreciate it very much!