# COM Exception crashed Word2008 - Mac **URL:** \ **Category:** EndNote General\ **Created:** [January 7, 2009, 2:20am UTC](https://community.endnote.com/t/com-exception-crashed-word2008-mac/257573 "2009-01-07T02:20:23Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![j\_fish](https://avatars.discourse-cdn.com/v4/letter/j/ee7513/32.png) [@j\_fish](https://community.endnote.com/u/j_fish)\ **Post date:** [January 7, 2009, 2:20am UTC](https://community.endnote.com/t/com-exception-crashed-word2008-mac/257573/1 "2009-01-07T02:20:23Z")
Recently I reinstalled Word2008 and Endnote X2.0.1 after a crash (may have corrupted data and documents).  I recoved endnotes libraries and word documents from a clean back up.  However, when I install CWYW into Word, Word immediately crashes with the message: "EndNote X1 Error A COM Exception has occurred.  Index refers beyond end of list. I have tried installing and reinstalling both Endnote and Word and following Endnote documentation to remove Word files in library folders.  Both Word and Endnote work without CWYW turned on.  But I can’t overcome the crash problem. Any hints, suggestions, solutions?  Thanks. ---
**Author:** ![kyleniemeyer](https://avatars.discourse-cdn.com/v4/letter/k/d6d6ee/32.png) [@kyleniemeyer](https://community.endnote.com/u/kyleniemeyer)\ **Post date:** [March 5, 2009, 6:55am UTC](https://community.endnote.com/t/com-exception-crashed-word2008-mac/257573/2 "2009-03-05T06:55:16Z")
I’m having the same issue, and I also tried uninstalling and reinstalling both. ---
**Author:** ![jackpo](https://avatars.discourse-cdn.com/v4/letter/j/41988e/32.png) [@jackpo](https://community.endnote.com/u/jackpo)\ **Post date:** [November 19, 2009, 6:21pm UTC](https://community.endnote.com/t/com-exception-crashed-word2008-mac/257573/3 "2009-11-19T18:21:09Z")
So what is the solution ?  Does someone from endnote actually read this. ---
**Author:** ![pcavdwel](https://avatars.discourse-cdn.com/v4/letter/p/71e660/32.png) [@pcavdwel](https://community.endnote.com/u/pcavdwel)\ **Post date:** [February 12, 2010, 6:09pm UTC](https://community.endnote.com/t/com-exception-crashed-word2008-mac/257573/5 "2010-02-12T18:09:39Z")
As I wrote in another thread on the same issue: I had the same issue, and was unable to address it talking to the support phone line. However, one thing that seems to work so far is the following: I removed the ~/Library/Preferences/Microsoft/Office 2008 (the whole folder!), as indicated here: [Mac office forum post.](http://www.tech-archive.net/Archive/Mac/microsoft.public.mac.office.word/2008-09/msg01102.html) I also deleted all Endnote files/installations I could find, and completely reinstalled X2, now NOT installing any updates. I am not sure what solved the issue, but it is working for now… (Note that this is in addition to lots of other attempted ‘solutions’, which may or may not have contributed to the final outcome) ---
**Author:** ![pcavdwel](https://avatars.discourse-cdn.com/v4/letter/p/71e660/32.png) [@pcavdwel](https://community.endnote.com/u/pcavdwel)\ **Post date:** [February 12, 2010, 8:14pm UTC](https://community.endnote.com/t/com-exception-crashed-word2008-mac/257573/7 "2010-02-12T20:14:00Z")
Does this include the CWYW update? ---
**Author:** ![pcavdwel](https://avatars.discourse-cdn.com/v4/letter/p/71e660/32.png) [@pcavdwel](https://community.endnote.com/u/pcavdwel)\ **Post date:** [February 13, 2010, 1:16am UTC](https://community.endnote.com/t/com-exception-crashed-word2008-mac/257573/9 "2010-02-13T01:16:53Z")
Well, it seems to work fine with the updates installed (including the CWYW one). I am not sure what was wrong before, perhaps some corruption of the installation of endnote and/or the office 2008 config.