# CWYW for windows has stopped working

**URL:** <https://community.endnote.com/t/cwyw-for-windows-has-stopped-working/281971>\
**Category:** EndNote General\
**Created:** [September 17, 2017, 1:33pm UTC](https://community.endnote.com/t/cwyw-for-windows-has-stopped-working/281971 "2017-09-17T13:33:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![as\_v](https://avatars.discourse-cdn.com/v4/letter/a/3ab097/32.png) [@as\_v](https://community.endnote.com/u/as_v)\
**Post date:** [September 17, 2017, 1:33pm UTC](https://community.endnote.com/t/cwyw-for-windows-has-stopped-working/281971/1 "2017-09-17T13:33:41Z")

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Hi.&nbsp; I’ve never had any problems using CWYW and yet now when I’m in a word document and go to the EndNote X7 tab and click on insert citation, select etc no citation is inserted - nothing happens.&nbsp; I get the bibliography at the end though.&nbsp; I’ve tried reinstalling the CWYW add on but still nothing.&nbsp; As an aside - what has happened to all the wonderful EndNote support - I can’t find anything online.&nbsp; The Clarivate Analytics website leads to endless dead ends.&nbsp; I’ve tried all afternoon to sort this out.

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**Author:** ![tmartin](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@tmartin](https://community.endnote.com/u/tmartin)\
**Post date:** [September 18, 2017, 2:41pm UTC](https://community.endnote.com/t/cwyw-for-windows-has-stopped-working/281971/2 "2017-09-18T14:41:42Z")

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Most likely, you are currently using an output style that doesn’t include a citation definition, such as the “Show All Fields” output style or the “Chicago 16th Footnote” output style. To fix this, simply format the bibliography using a different output style. To do so:

1. In the document, do the following:

**Word 2010&nbsp;/ 2013&nbsp;/ 2016 (Win and Mac) with EndNote X4 and later:** Go to the EndNote tab.

**Word 2007** with **EndNote X1 and later:** Go to the EndNote tab.

**Word 2007** with **EndNote X and earlier:** Go to the Add-Ins tab and choose “EndNote \> Format Bibliography.”

**Word 2008 / 2011 with EndNote X5 and later:** Go to the “Tools” Menu and choose “EndNote \> Bibliography Settings.”

**Word X / 2000 / 2002 (XP) / 2003 / 2004 / 2008 / 2011:** Go to the “Tools” Menu and choose “EndNote \> Format Bibliography.”  
2. Here, select the output style you’d like to use in the output style drop-down menu. A generic output style you can use for this purpose is the “Author-Date” style.  
3. Click the OK button (or “Update Citations and Bibliography” in **Word 2007** and **EndNote X1 or later** or **EndNote X4**** and later **in** Word 2010 / 2013 / 2016 Win **or “Bibliography \> Update Citations and Bibliography” with** EndNote X7 and Word 2016 Mac** ) to format the document using your selected style.

Additionally, if you are using an author/year type of output style and the reference you are citing does not include an author or a year, there will be nothing to display in the citation, so the citation will simply not show up.

You can find this on our website here

[https://support.clarivate.com/Endnote/s/article/ka1390000004b8TAAQ/EndNote-In-text-citations-disappearing-when-inserted](https://support.clarivate.com/Endnote/s/article/ka1390000004b8TAAQ/EndNote-In-text-citations-disappearing-when-inserted)