CWYW glitch!

Using EndNote X5 and Word 2007 (Harvard UTS) is usually brilliant, but something’s happened since my last essay and I can’t get CWYW to display properly. Instead of getting 2 authors and the year I’m getting just one author (no initials), year and record number …  (Jackson, 2001 #187). The reference is entered correctly in my library.

Thanks, I’d appreciate some advice.

Those are temporary endnote citations, you need to turn CWYW back on. The option is in the ribbon – not exactly sure if the option is obvious on the X5 ribbon in word2007, or you have to open the format bibliography option and it is on the third tab.