Endnote 8.2 not syncing with online

This problem started when an upload document error message kept appearing when my endnote library was open.  I went through all the new references I uploaded that day and reloaded the pdfs, but that didn’t fix the problem.  I closed and reopened the library but the message continued.  So I though the problem was with the online version.  I then found a forum that suggested that I make a compressed copy of my library, empty my online library, open the compressed desktop version and allow a sync to proceed that would upload into the online version… it didn’t work out that way.

So, I followed those instructions.  Where I’m at now is:

the expanded enlx file has created the .enl and .Data files/folders and the .enl file appears like the my old copy before all of this

the sync status in the .enl is a green tick and the status pasted below appears

the .enl file has 0mb (compressed .enlx is 1.82mb and .Data tdb, rdb and PDF all appear to be there) - nb I made a copy of these files/folders before all of this and the .enl file is 3.2mb (also this current version is a lot faster than the old)

online library is empty

the desktop version .enl tools>sync function is disabled

and when ‘close’ the .enl library, it asks me do i want the sync to finish? - I’ve left the computer open all day and no change to this option

when I reopen the library, everything above is still the same.

Sync Details
Sync was last run: Sunday, November 25, 2018 at 22:15:46 PM +1000
Sync Status: There are changes that need to be sent and received.
Error Code: None
Error Message: None

Local Sync Library
Library Name: MPhil Library.enl
References: 1304
Groups: 22
Group Sets: 1
Attachments: 1399
Username: sharb@live.com.au

Online Sync Library
Serial Number: 3091850026 (Premium until March 02, 2020)
References: 0
Groups: 22
Group Sets: 1
Attachments: 0 (0)

Sync Limits
Number of References: 1000000 (1000000 can still be added)
Number of Groups: 5000 (4978 can still be added)
Number of Group Sets: 5000 (4999 can still be added)
Attachment Storage: Unlimited

Please contact Technical Support directly

1-800-336-4474 option 4 then 1 or


I had the same problem, I try to follow the link, but the link doesn’t work.  /support.clarivate.com/Endnote/s/technicalsupport?language=en_US

I apologize for the bad link.

Please try this instead:


In the Upper Right you can click on Support.

You can find our phone number to call or submit a request right on the page.