# EndNote online no longer working with Word

**URL:** <https://community.endnote.com/t/endnote-online-no-longer-working-with-word/711741>\
**Category:** EndNote General\
**Created:** [July 4, 2023, 5:01am UTC](https://community.endnote.com/t/endnote-online-no-longer-working-with-word/711741 "2023-07-04T05:01:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![mgoodin](https://avatars.discourse-cdn.com/v4/letter/m/3ab097/32.png) [@mgoodin](https://community.endnote.com/u/mgoodin)\
**Post date:** [July 4, 2023, 5:01am UTC](https://community.endnote.com/t/endnote-online-no-longer-working-with-word/711741/1 "2023-07-04T05:01:12Z")

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I have installed EndNote 21 and started using the new EndNote online. I was intending to use EndNote online to cite within Word (avoiding the record number problem when writing on more than one computer) but my Word is unable to connect to the old or the new version of EndNote online ([www.myendnoteweb.com](http://www.myendnoteweb.com) or [web.endnote.com](http://web.endnote.com)).

The EndNote tab is present in Word, but searches for citations bring up no references even when there are 52 matching records in the library.  
I get the error message: EndNote is unavailable. EndNote does not currently support this service. Please try again later.

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**Author:** ![JAmedia](https://dub1.discourse-cdn.com/endnote/user_avatar/community.endnote.com/jamedia/32/6981_2.png) [@JAmedia](https://community.endnote.com/u/JAmedia)\
**Post date:** [July 4, 2023, 11:45am UTC](https://community.endnote.com/t/endnote-online-no-longer-working-with-word/711741/2 "2023-07-04T11:45:06Z")

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I think this has been solved before ?

> [@Your add-in isn't compatible with this version of Word](https://community.endnote.com/t/your-add-in-isnt-compatible-with-this-version-of-word/287796):
>
> Good evening!&nbsp; I’m a new EndNote user, and I’m running into an issue when I launch Microsoft Word on Mac OS. This issue just started tonight. Before tonight, Word opened without issue, and EndNote was available for use. The error states “Word was unable to load an add-in. Your add-in isn’t compatible with this version of Word. Please contact the add-in provider for an update. (EndNote CWYYV Word 16.bundle)” I saw several posts here where people removed and re-added the feature through EndNote…