EndNote X7.2 Patch / Valid Sequence Error Message

Good Day,

We are experiencing problems trying to run the X7.2 update patch for Windows. Earlier EN X7 patches have installed fine, plus the X7.2 patch for the Mac installed without a problem.

The following error pop-up message appears when running the update on a Windows 7 SP1 PC:

“Windows Installer: No valid sequence could be found for the set of patches”

The message occurs on both personal computers and those in our computer labs.

Has anyone else encountered this problem? If so, can anyone offer a solution?

Thanks,

Frank Davis

There was an inadvertent error in the .msp patch file on our server last week with an incorrect digital signature. This has been corrected so getting the patch from our website should now work for you.
We apologize for any inconvenience.

Alternatively, or if you are still having errors, you can uninstall EndNote X7 and grab a fresh copy that’s already patched to EndNote X7.2 here http://endnote.com/kb/82126

Thanks,

Colin Gillies

Customer Technical Support Representative Scientific
Thomson Reuters
Phone: +1 800 336 4474
ResearchSoft Product Support

thomsonreuters.com

Thanks Colin!

We retried and the update worked fine.

Frank