EndNote20 trouble in citation preview of author names

Dear Clarivate

I’ve been writing about the program’s problems since Dec 23rd, 2020.

You’ve been in a hurry to release EndNote 20. What did I pay for? EndNote 20 or -20? this version really is scandal for Clarivate. If it continues like this and these problems are not fixed, I am afraid I will have to ask for a refund.


one of dozens of problems;

When I add a new record or edit a record, I was shocked to see the author names in the output style preview like this. I can’t fix it in any way. However, what I imported from EndNoteX9 is fine.

and another problem in author names are some characters such as ž, č, apostrophe (’) etc.

When I write “Gričar, Jožica” to author name, it is look like “J. i. Gričar” in preview, because of letter ž.

Whereas it should have looked like this: Gričar, J.

And also

When I click the save button for recording data, it doesn’t update in preview. I clicked another record and come back previous record then it is change in preview.

Note: My Os is MacOS Catalina 10.15.7

This bug has been fixed by update.