# find reference updates on Windows 7x64 pro crashes everytime I use it

**URL:** <https://community.endnote.com/t/find-reference-updates-on-windows-7x64-pro-crashes-everytime-i-use-it/281865>\
**Category:** EndNote General\
**Created:** [July 11, 2017, 2:20pm UTC](https://community.endnote.com/t/find-reference-updates-on-windows-7x64-pro-crashes-everytime-i-use-it/281865 "2017-07-11T14:20:15Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![tzucker](https://avatars.discourse-cdn.com/v4/letter/t/898d66/32.png) [@tzucker](https://community.endnote.com/u/tzucker)\
**Post date:** [July 11, 2017, 2:20pm UTC](https://community.endnote.com/t/find-reference-updates-on-windows-7x64-pro-crashes-everytime-i-use-it/281865/1 "2017-07-11T14:20:15Z")

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I update approx 1000 references daily.&nbsp; Previously I wrote a script that would just say okay to the prompt that asked if you wanted to update all fields so I wouldn’t need to sit infront of the computer all day answering the question (not optimal but it saved a lot of time).&nbsp; Now that Find Reference Updates will do that I no longer use the script.&nbsp; The problem is two fold

1. when I indicate to Find Reference Updates EndNote inevitable crashes and since it only says “67 of 1000 references” instead of a reference number, I have no idea what reference it got up to - no I don’t want to count the references!

2. I don’t really have a choice - I need to update the references, but most of&nbsp; the time the first reference it finds to update the “Update empty fields only” button is greyed out.&nbsp; IF I update all fields then the changes I made to the reference are mostly lost.&nbsp;

The workaround to this is not acceptable either - delete some information in the first reference so the button is not greyed out.&nbsp; This works, but is insane.&nbsp; Why can’t the program have decent SQL query logic?&nbsp; I want to be able to tell it to update all records unless the only update is to field x.&nbsp; Or to just update all empty fields.

The fact that EndNote X8.0.1 continually crashes is a real albatross.&nbsp; I can’t perform this part of my job function.&nbsp; I am extremely tempted to use Zotero instead. (I would if it wasn’t for the fact we have an institutional license)

Suggestion to display record numbers when updating  
[http://community.thomsonreuters.com/t5/EndNote-Product-Suggestions/Display-record-number-or-ID-during-Find-Reference-Updates-update/m-p/132929](https://community.endnote.com/t/display-record-number-or-id-during-find-reference-updates-update-last-access-field/349358)

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**Author:** ![tzucker](https://avatars.discourse-cdn.com/v4/letter/t/898d66/32.png) [@tzucker](https://community.endnote.com/u/tzucker)\
**Post date:** [July 11, 2017, 3:04pm UTC](https://community.endnote.com/t/find-reference-updates-on-windows-7x64-pro-crashes-everytime-i-use-it/281865/3 "2017-07-11T15:04:39Z")

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I tried doing it with less than 50 at a time.&nbsp; This sometimes works, and sometimes crashes.&nbsp; No consistancy whatsoever.&nbsp; I just did one with 32 references and it crashed on #25. (“Not Responding”)

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**Author:** ![tzucker](https://avatars.discourse-cdn.com/v4/letter/t/898d66/32.png) [@tzucker](https://community.endnote.com/u/tzucker)\
**Post date:** [July 11, 2017, 3:07pm UTC](https://community.endnote.com/t/find-reference-updates-on-windows-7x64-pro-crashes-everytime-i-use-it/281865/5 "2017-07-11T15:07:26Z")

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😆