Formula for referencing changed to shortcuts


I have a user with the following issue.

If someone could assist that would be great


User’s words:

I’m using EndNote in referencing my bibliography. When I came to gather all chapters in one word document, the program changed the formula of referencing and made shortcuts for the references. I don’t know if the problem is from the computer or from the program itself. Please advice.

I am not sure what that message means.  Endnote’s default setting is to include an HTML link to the bibliography, but this can be turned off in the format Bibliography menu.  (a tick box at the end).  – Also, are they sure they are using the same output style for the combined document as for the individual chapters? Can you give an example of what they are seeing and what they expected to see?