# HELP?! Big problems after installing and uninstalling RefMan 12 demo on Vista x64

**URL:** <https://community.endnote.com/t/help-big-problems-after-installing-and-uninstalling-refman-12-demo-on-vista-x64/350399>\
**Category:** Reference Manager General\
**Created:** [March 3, 2009, 2:06am UTC](https://community.endnote.com/t/help-big-problems-after-installing-and-uninstalling-refman-12-demo-on-vista-x64/350399 "2009-03-03T02:06:39Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![katebirdrex](https://avatars.discourse-cdn.com/v4/letter/k/bbce88/32.png) [@katebirdrex](https://community.endnote.com/u/katebirdrex)\
**Post date:** [March 3, 2009, 2:06am UTC](https://community.endnote.com/t/help-big-problems-after-installing-and-uninstalling-refman-12-demo-on-vista-x64/350399/1 "2009-03-03T02:06:39Z")

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Hi, all:

&nbsp;

I&nbsp;downloaded a trial version of RefMan 12 today; I had hoped to use it because one of my clients does, but Thomson tech support told me that some–but not all–users who install it on Windows Vista have problems. (I&nbsp;have Vista 64-bit and MS Office 2003.)&nbsp;

Once I installed RefMan, every Microsoft application on my computer slowed to an absolute crawl, so I immediately uninstalled it using the Windows uninstall utility. RefMan no longer shows&nbsp;up anywhere in my program files. However, everything is still running extremely slowly.&nbsp; In fact, it took 15 minutes to type this message because the words take about 3 minutes to appear on the screen after I type them. &nbsp;

If anyone has ideas, I would be extremely grateful to hear them—I won’t be able to call their tech support tomorrow because I have meetings all day. I can’t get my work done like this; it’s a big problem!

&nbsp;

Ugh!&nbsp;Thanks in advance for any words of advice.

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**Author:** ![jimmym](https://avatars.discourse-cdn.com/v4/letter/j/cdc98d/32.png) [@jimmym](https://community.endnote.com/u/jimmym)\
**Post date:** [March 11, 2009, 3:56pm UTC](https://community.endnote.com/t/help-big-problems-after-installing-and-uninstalling-refman-12-demo-on-vista-x64/350399/2 "2009-03-11T15:56:56Z")

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Greetings,

It sounds like the Cite While You Write add-in may still be loading when Word starts.&nbsp; We’ll need to start troubleshooting by checking to see which add-ins are loading when Word starts.&nbsp; To verify this, in Word, click “Tools\>Templates and Add-ins”.&nbsp; Please let me know what is listed on this window below where it says “Checked items are currently loaded”.&nbsp;&nbsp;

Jimmy McColery  
Customer Technical Support Representative  
Global Customer Support

Thomson Reuters  
Tel +1 800 336 4474  
[http://www.researchsoft.com](http://www.researchsoft.com)  
[http://scientific.thomson.com](http://scientific.thomson.com)

Better Decisions Faster  
Thomson Reuters and its product names and acronyms used herein are trademarks, service marks, and registered trademarks used under license.