Invalis class string

RM12 opened then Word 2007 opened, and when trying to open output style or insert a citation to the document a message “Invalid class string” appears. I have tried to reinstall rm12, but with no help. Can anyone assist?



Have you installed the Reference Manager 12.0.3 update- ?  If the message still appears after installing the update, have you checked Word for disabled add-ins?  If not, here are the steps for checking Word for disabled add-ins:

   1. Word 2007: Click on the Office icon and select “Word Options.”
   2. Click on “Add-ins.”
   3. Change the “Manage” options to “Disabled Items.”
   4. Click Go.
   5. Highlight any Reference Manager item(s) and click “Enable.”
   6. Click OK.
   7. Close all Office programs and restart Word.

Best Regards,

Jimmy M.
Customer Technical Support Representative Scientific
Thomson Reuters
Phone: +1 800 336 4474
ResearchSoft Product Support