issues with IEEE not in desired in text format

 the problems occured when the IEEE in text citation changed to [author,year,#number] suddenly and when i edit the template for the IEEE as told from other discussion in the community but then the intext are hidden/invisible but it is there in the citation manager. How can i fix the issue and preventing it from happening again (hiddent and  [author,year,#number]) problems.

ive tried this method but it is still no working

1)there is a global setting in preferences (I think) don’t have time to test it right now.  – Edit>preferences>Formatting and untick the middle box?(from othe discussion)

2)set the formatting to default in citation manager.