losing references when closing word

when i close word my references get deleted, the plain text is intact but when i press “edit & manage citation(s)” i get the message “this document does not contain any editable citations, citations must be formatted to use the edit citations tool”.

I use windows 10, word 16 and endnote X8

What kind of save are you doing?  is it a .txt rather than .docx or .doc – or are you saving to a odt or other filetype that isn’t a word doc type?  – “plain text” would erase any fields inserted by endnote.  

alright, i think it worked. Thanks a lot such a simple solution.