NCJRS filter does not work

I am in criminal justice research and cannot get the Endnote filter for the National Criminal Justice Reference Service (NCJRS) to work. I follow the guidance on the NCJRS website but it never imports the text file. Any tips?

Which browser and have you tried a different browser?  

Have you ever installed Zotero or Mendeley?  

Often this is because the file is being openned by something else or is being downloaded but not openned at all.  

see and search for “browser” or the name of the browser you are using.