# Problems importing references from Web if Knowledge to Reference Manager database

**URL:** <https://community.endnote.com/t/problems-importing-references-from-web-if-knowledge-to-reference-manager-database/290975>\
**Category:** EndNote How To\
**Created:** [March 31, 2011, 11:40am UTC](https://community.endnote.com/t/problems-importing-references-from-web-if-knowledge-to-reference-manager-database/290975 "2011-03-31T11:40:59Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![gercat32](https://avatars.discourse-cdn.com/v4/letter/g/b5ac83/32.png) [@gercat32](https://community.endnote.com/u/gercat32)\
**Post date:** [March 31, 2011, 11:40am UTC](https://community.endnote.com/t/problems-importing-references-from-web-if-knowledge-to-reference-manager-database/290975/1 "2011-03-31T11:40:59Z")

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Hello,

I use Word 2007, and I am a beginner with the Ref. Manager 12.0 and I have not been successful importing references from the ISI (Web of Sciences) to my Ref. Manager databases. Here below I described what I do:

(1) I go to ISI (Web of Science), I select the paper that I would like to add the reference and then I press the button at the bottom of the page “Save to Endnote, RefMan, ProCite”

(2) A new window appears and I have two options (A) Export, (B) Back to Results. I press (A)

(3) It appears a new small window and asks if &nbsp;want to save or open with &nbsp;(with “Web Export Helper” or “Reference Manager version 12.0.0 (Bld 2401)”) the file “uml\_view.cgi?

(4a) If I press Open file with “Web Export Helper”, then the Reference Manager opens automatically along with a Ref. manager library but the citation information is NOT saved anywhere

(4b) If I press Open file with “Reference Manager version 12.0.0 (Bld 2401)”, it happens the same: then the Reference Manager opens automatically along with a Ref. manager library but the citation information is NOT saved anywhere

ANY IDEAS/SUGGESTIONS ABOUT WHAT I DO WRONG?

Thanks a lot in advance,

Gerard