Ref Manager 12 and Vista crashes

Im used to the Thunk spooler quitting and other genral flakiness in Vista  but - -this time Ref manager 12 tab just vanished from Word Vista completely for no apparent reason

Ive run repair and rebooted (twice). Now what do I try?  

Trying to make a deadline - this is unacceptable performance

Pls advise


It sounds like Word has disabled one or more of the associated add-in files.  To verify this-

   1. Click on the Office icon and select “Word Options.”
   2. Click on “Add-ins.”
   3. Change the “Manage” options to “Disabled Items.”
   4. Click Go.
   5. Highlight any item(s) and click “Enable.”
   6. Click OK.

If prompted, select to allow the file(s) to be loaded by Word. Close and re-open Word when this is done.  Please let me know if this helps.

Best Regards,

Jimmy M.

Customer Technical Support Representative Scientific
Thomson Reuters
Phone: +1 800 336 4474
ResearchSoft Product Support