Sync Problem

I’m using Endnote X7 on 2 macs and an iPad. The sync works perfectly between one of my mac and the iPad

On the other mac for some of the references Endnote downloads only the attachments when syncing but not the reference data (author, journal…). If I sync again it still doesn’t fills out the ref data, but on my other two devices I can still see it.

How could I resolve this issue?


call tech support ( as it really needs someone to walk you thru it, to identify the problem, in my experience.