Syncing Issue - X7.7.1 - Failed to parse request XML: An invalid XML character

Hi

I have done a forum search and have not been able to find any explination.

I am trying to Sync my endnote library on on-line and on 2 deveces but am recieving the following error message.

Sync Details

Sync was last run: Wednesday, June 07, 2017 at 10:44:46 AM +1000

Sync Status: There are changes that need to be sent and received.

Error Code: Server.invalidRequest

Error Message: Could not parse request: Failed to parse request XML: An invalid XML character (Unicode: 0x3) was found in the element content of the document.

I am running Endnote X7.7.1 on OS 10.12.5 on both devices. 

I seems that I am able to upload to my on-line endnote library (though there are none of the attached PDFs…) but nothing is coming back down to either of the computers.

Any advice would be welcome

AB

I would recommend contacting Technical Support on this issue.

Monday – Friday, 9 a.m. – 8 p.m. Eastern (GMT -5)

+1-800-336-4474, press 4

or via the web at

http://ip-science.thomsonreuters.com/techsupport/