# Unable to login

**URL:** <https://community.endnote.com/t/unable-to-login/286427>\
**Category:** EndNote General\
**Created:** [October 29, 2018, 3:31am UTC](https://community.endnote.com/t/unable-to-login/286427 "2018-10-29T03:31:35Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sarangdeo](https://avatars.discourse-cdn.com/v4/letter/s/3e96dc/32.png) [@sarangdeo](https://community.endnote.com/u/sarangdeo)\
**Post date:** [October 29, 2018, 3:31am UTC](https://community.endnote.com/t/unable-to-login/286427/1 "2018-10-29T03:31:35Z")

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I am unable to login to Cite While You Write plugin on MS Word 16.18 on Macbook Pro 13. It tries to authorize my credentials but fails and is stuck at the login dialog box (see attached). I cannot figure out the root cause of this problem because I am able to login on my desktops - Macbook Mini and iMac 27 - but not on the laptop with identical settings.

 ![Screenshot 2018-10-29 at 8.59.02 AM.jpg](https://europe1.discourse-cdn.com/endnote/original/1X/e06c1850661c0a03ff628fc8de3e9452ae17a15f.jpeg)

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**Author:** ![tmartin](https://avatars.discourse-cdn.com/v4/letter/t/e56c9b/32.png) [@tmartin](https://community.endnote.com/u/tmartin)\
**Post date:** [October 30, 2018, 3:19pm UTC](https://community.endnote.com/t/unable-to-login/286427/2 "2018-10-30T15:19:22Z")

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You would first want to check Preferences \> Application tab on the EndNote tab for the URL typed in.

If it is not

[http://www.myendnoteweb.com:80/](http://www.myendnoteweb.com:80/)

You would want to change it to the above.

If the change does not help or if it was set correctly then please contact Technical Support:

1-800-336-4474 option 4 then 1

or

[https://support.clarivate.com/Endnote/s/technicalsupport?language=en\_US](https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US)

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**Author:** ![leed91](https://avatars.discourse-cdn.com/v4/letter/l/bc8723/32.png) [@leed91](https://community.endnote.com/u/leed91)\
**Post date:** [November 12, 2018, 11:21am UTC](https://community.endnote.com/t/unable-to-login/286427/3 "2018-11-12T11:21:50Z")

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Without any further waste of time, E-mail your issue at Technical Support.