Wizard could not be launched

I’m new to X7 and wanted to produce a document using a document template. I followed the guidance; clicked on a journal whose style was appropriate and the error message read, “The wizard could not be launched”. No more information was available. What do I do now?


Which wizard did you try.  I can see if it will work fo rme in X7/Word2010.    

The wizard feature was implemented many versions ago, but not really taken up by the Endnote community, so I don’t think they continued in their development, but I thought existing ones would still work.  It is possible that newer versions of Word are not compatible will the older templates though.