08-05-2019 09:26 PM
I've used EndNote for nearly a decade and quite frankly I think I'm close to the end now. Just to clarify: the message about updating v9 to a the v9.3 64 bit version of EndNote suggests that the 32 bit version needs to be installed first. This is fine for existing MacOS installations yet to update to the new MacOS. But what about new Macs sold in October? Which will have the newer OS installed as new? Does the current OS [Mojave] need to be running in order to update EndNote from 32 bit to 64 bit? If the answer is yes to that than adios EndNote. And it is a big shift migrating and not a decision I take lightly. But your tardiness over the past three years is appalling considering the amount of GBP and many others have spent on your product over the years. Which is now seriously lacking behind the curve.
08-06-2019 02:03 PM
You will not need to have Mojave installed to switch from a 32bit version of EndNote to the 64bit version of EndNote.
The 64 bit update will be released prior to the launch of Catalina. A customer installing on Catalina after the release of Catalina would be installing the 64bit version of EndNote that would be available at that time.
Here is the information available about this upcoming change.
As you may be aware, Apple will be releasing macOS Catalina this fall. Apple has made the decision to drop all 32-bit application support with this release, which will impact EndNote.
You can read more at Apple’s knowledge base article here: https://support.apple.com/en-us/HT208436
EndNote X9 for macOS Customers
EndNote X9 for macOS will be extensively updated for compatibility prior to the launch of Catalina. If you already have EndNote X9, please install all updates as they become available to avoid interruption in your workflow.
EndNote X8 and earlier for macOS Users
Since Apple has made the decision to drop all 32-bit application support, we expect that macOS 10.15 Catalina will not run EndNote X8 and earlier. However, we want to continue to support you. We recommend one of two options:
If I don’t have EndNote X9, can I keep using my existing version?
Yes, you may continue using your older version of EndNote with your existing macOS. However, if you upgrade to macOS Catalina, your older version of EndNote is not going to work.
How do I get the 50% discount off the upgrade price?
To take advantage of this discount offer, contact our EndNote team at:
or visit our special webstore at: https://www.cleverbridge.com/1603/purl-macupgradediscount
If I have EndNote X9, how will I know if it’s ok to upgrade to macOS Catalina?
EndNote X9 for macOS will be extensively updated for compatibility prior to the launch of Catalina. The new version will be called EndNote X9.3. Once you have installed X9.3. you can upgrade to macOS Catalina.
To check what version of EndNote X9 you have installed, please launch EndNote and then click on the EndNote menu on the top right. A Catalina-ready version of EndNote will read “About EndNote X9.3.” If X9.2 or any other version of EndNote is listed here, it will not be compatible with Catalina.
In addition, macOS Catalina will warn you during installation about applications that are not compatible with their new restrictions. If EndNote is listed here, it will not work. We recommend cancelling the installation at that point and rolling back to your previous operating system.
08-15-2019 06:48 AM
Great! Looking forward to that. Is there a beta testing program? I have beta tested many previous versions of EndNote in the past. Thanks.
Note to admins: trying to post a message here before signing in goes to the main page and the message is lost. Really frustrating. I have reported that before. Besides, you usually log in forums, but in this case the top-right "login" does nothing and is misleading, since you must click the left "Sign In" instead. That is confusing.
10-08-2019 05:28 PM
I did something stupid I guess by looking for updates for Endnote in Mojava. It did not find any and then installed Catalina, despite the message that Endnote would not be running anymore. Now I downloaded the update manually but it can't fnd endnote anymore. Is there a solution? Thanks a lot for taking the time to answer my question.
Kind regards, Sebo
10-09-2019 10:54 PM - edited 10-09-2019 11:04 PM
I am back doing grad work after one year away. Question for the forum, is this thing 50% fixed the last working version of endnote I recall was X7 (merely as it still spoke well with Office 32 bits). X8 had a few bugs, one of which was the in-famous "Library appears to be damage program freeze. After months of back and forth with tech support, they universally agreed that my Library (and subsequent rebuilt versions) were fine, and it just a.. program bug...
Which makes it the most bug prone program since windows 95, and a poorely conceived one since Thomson Reuters was bought by Clarivate.
I got by using X8 as a.. repository, with minimal Office use.
Nope these issues did not occur on Mac--- but on the PC version. And yes, tech support agrees that 32 bits was a primary cuplrit for lots of X8 and so ressource issues, and several bugs..
And what is the point of 50% sales for something that does not work?
10-09-2019 11:06 PM - edited 10-09-2019 11:06 PM
It honestly is as coherent an issue as the bugs infesting Endnote. Absolute consistency in poor implementation... Sorry to hear about you loosing messages, I also lost 3 right now.