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New User
Posts: 1
Registered: ‎08-04-2019
0

32 bit ot 64 bit Mac OS update v9.3

I've used EndNote for nearly a decade and quite frankly I think I'm close to the end now. Just to clarify: the message about updating v9 to a the v9.3 64 bit version of EndNote suggests that the 32 bit version needs to be installed first. This is fine for existing MacOS installations yet to update to the new MacOS. But what about new Macs sold in October? Which will have the newer OS installed as new? Does the current OS [Mojave] need to be running in order to update EndNote from 32 bit to 64 bit?  If the answer is yes to that than adios EndNote. And it is a big shift migrating and not a decision I take lightly. But your tardiness over the past three years is appalling considering the amount of GBP and many others have spent on your product over the years. Which is now seriously lacking behind the curve. 

Administrator
Posts: 634
Registered: ‎06-04-2008
0

Re: 32 bit ot 64 bit Mac OS update v9.3

You will not need to have Mojave installed to switch from a 32bit version of EndNote to the 64bit version of EndNote.

The 64 bit update will be released prior to the launch of Catalina. A customer installing on Catalina after the release of Catalina would be installing the 64bit version of EndNote that would be available at that time.

 

Here is the information available about this upcoming change.

 

As you may be aware, Apple will be releasing macOS Catalina this fall. Apple has made the decision to drop all 32-bit application support with this release, which will impact EndNote
You can read more at Apple’s knowledge base article here: https://support.apple.com/en-us/HT208436
 
EndNote X9 for macOS Customers
EndNote X9 for macOS will be extensively updated for compatibility prior to the launch of Catalina. If you already have EndNote X9, please install all updates as they become available to avoid interruption in your workflow.
 
EndNote X8 and earlier for macOS Users
Since Apple has made the decision to drop all 32-bit application support, we expect that macOS 10.15 Catalina will not run EndNote X8 and earlier. However, we want to continue to support you. We recommend one of two options:

  • We are offering to all EndNote X8 and earlier users on macOS a 50% discount off of our standard upgrade price to EndNote X9, which will be extensively updated for Catalina compatibility. In addition, you’ll have access to X9’s great new features, such as read-only library sharing, newly refreshed styles, and more.
    You can learn more about EndNote X9 here: https://endnote.com/product-details/

    To take advantage of this discount offer, contact our EndNote team at:
    Phone: 1-800-722-1227
    Email: jim.lyons@clarivate.com
    or visit our special webstore at: https://www.cleverbridge.com/1603/purl-macupgradediscount
  • If you’d prefer not to upgrade to EndNote X9, you may keep working on your current macOS. We do not recommend upgrading to Catalina with EndNote X8 and earlier as we expect major compatibility issues.

                                                                                                                                                            


If I don’t have EndNote X9, can I keep using my existing version?
 

Yes, you may continue using your older version of EndNote with your existing macOS. However, if you upgrade to macOS Catalina, your older version of EndNote is not going to work.

                                                                                                                                                           


How do I get the 50% discount off the upgrade price?


To take advantage of this discount offer, contact our EndNote team at:
Phone: 1-800-722-1227
Email: jim.lyons@clarivate.com
 

or visit our special webstore at: https://www.cleverbridge.com/1603/purl-macupgradediscount 

 

                                                                                                                                                           

 

If I have EndNote X9, how will I know if it’s ok to upgrade to macOS Catalina?

 

EndNote X9 for macOS will be extensively updated for compatibility prior to the launch of Catalina. The new version will be called EndNote X9.3. Once you have installed X9.3. you can upgrade to macOS Catalina.

To check what version of EndNote X9 you have installed, please launch EndNote and then click on the EndNote menu on the top right. A Catalina-ready version of EndNote will read “About EndNote X9.3.” If X9.2 or any other version of EndNote is listed here, it will not be compatible with Catalina.

In addition, macOS Catalina will warn you during installation about applications that are not compatible with their new restrictions. If EndNote is listed here, it will not work. We recommend cancelling the installation at that point and rolling back to your previous operating system.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
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Contributor
Posts: 33
Registered: ‎01-19-2018
3

Re: 32 bit ot 64 bit Mac OS update v9.3

Great! Looking forward to that. Is there a beta testing program? I have beta tested many previous versions of EndNote in the past. Thanks.

 

Note to admins: trying to post a message here before signing in goes to the main page and the message is lost. Really frustrating. I have reported that before. Besides, you usually log in forums, but in this case the top-right "login" does nothing and is misleading, since you must click the left "Sign In" instead. That is confusing.