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Visitor
Posts: 4
Registered: ‎05-28-2018
0

8X- PC Word 2016 - CWYW Addon compatibility issue

I am using a PC, Endnote 8X is working perfectly on Word 2010 in my workplace. However, in my laptop I purchased Word 2016 (no downgrade option), which never accept the add-on file of CWYW of Endnote. I read previous posts from this community members regarding the same and I found promises that Endnote is working on upcoming update since Jan this year!

 

I am wondering if that update was released ever since!

 

Please help

 

Thanks 

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Administrator
Posts: 759
Registered: ‎06-04-2008
0

Re: 8X- PC Word 2016 - CWYW Addon compatibility issue

EndNote X8 does work with Word 2016.

 

You can using the following steps to troubleshoot getting the two programs connected.

 

https://support.clarivate.com/Endnote/s/article/EndNote-X7X8-Windows-Install-Word-CWYW-Toolbar?langu...

 

If the steps from our website do not resolve the issus then:

 

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

or
https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Highlighted
Visitor
Posts: 4
Registered: ‎05-28-2018
0

Re: 8X- PC Word 2016 - CWYW Addon compatibility issue

Thanks Tony for your answer! 

 

Unfortunately, all steps mentioned in the link did not fix the issue! Therefore, I contacted the IT support that you kindly provided and hoping they will help soon. 

 

Appreciated!

 

Badr