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Visitor
Posts: 2
Registered: ‎10-15-2017
0

A COM exception has occured (with x8 upgrade)

I just updated to x8, after reading that this was the fix. I am operating on a MacBook Pro (Sierra 10.12.6) and Word for Mac (version 15.33).

 

I have completed uninstalled and reinstalled CYWY and Endnote X8 and this error persists "A COM exception has occured. Object has been deleted." whenever I click the "Update citations and bibliography" button.

 

HELP!

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Administrator
Posts: 673
Registered: ‎06-04-2008
0

Re: A COM exception has occured (with x8 upgrade)

The issue you describe sounds like a common one, and fortunately there is an easy solution.  We have prepared step-by-step instructions on our website which should help you resolve it.  These instructions are available at

 

https://support.clarivate.com/Endnote/s/article/EndNote-Mac-COM-exception-error?language=en_US

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Visitor
Posts: 2
Registered: ‎10-15-2017
0

Re: A COM exception has occured (with x8 upgrade)

Thank you for your assistance. While waiting for a reply, I copied and pasted, paragraph by paragraph into a new document. When I did this, I saw that a reference had been deleted, but a bracket was left behind (i.e., [ ). When I deleted this, the error was corrected. 

Administrator
Posts: 673
Registered: ‎06-04-2008
0

Re: A COM exception has occured (with x8 upgrade)

I am glad to hear the issue is resolved.

 

Please contact us again if anything else comes up.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
New User
Posts: 1
Registered: ‎05-02-2018
0

Re: A COM exception has occured (with x8 upgrade)

Hello,

 

I have the latest versions of Endnote (X8.2)  and Microsoft Word for Mac (16.12) and everytime I try to add a new reference, the following error message appears "A COM exception has occurred. Cannot edit Range". Could you please help?

 

Thank you!

Administrator
Posts: 673
Registered: ‎06-04-2008
0

Re: A COM exception has occured (with x8 upgrade)

You might be having a conflict with another addin:

 

Please see:

 

https://support.clarivate.com/Endnote/s/article/EndNote-Cannot-edit-Range?language=en_US

 

If the steps from our website do not resolve the issue then:

 

Please contact Technical Support directly


1-800-336-4474 option 4 then 1 or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.