EndNote General

[Marishki]

Actually the suffix is kept now by endnote as part of my stable emailadress.

[Marishki]

Sorry to spam. No I tried to sync on my laptop, because the whole point was having my library synced on TWO devices...well, all it did was deleting all my references there.  I made a copy ...all my groups are ***edit***ed up now, but ok. References are still there. So what I have now, are 3 copies of the library, how do I merge them back now??

I cant get them online, I tried several times, it keeps deleting everything as I deleted everything in my online account.

I just reinstalled endnote on my computer but the wrong folder location where it should NOT sync to, is still there?? what the hell?

[Leanne]

I recommend you wait until monday and call Tech support, since you are not seeing what I see, when I tried the below (albeit quite a while ago now).  Since syncing works two-way, you can't delete things in one space and not expect to see them deleted in the other.  resetting the location of the desktop location is a registry setting.  

you might try listening to this.  

https://www.youtube.com/watch?v=FzgoRaXFFPk

[Leanne]

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@Marishki wrote:

Actually the suffix is kept now by endnote as part of my stable emailadress.

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then you need to repeat again without the suffix

[thoernst]

Ok, so it is two months later, might I be so bold as to ask if there is any solution for mac users yet?

Following the "#!ResetLocalSync" addition to the email address, the sync still only throws a 2 second "Authorizing" message and does nothing else. Endnote on Windows does complete the process allright, but then again, I never had problems with assynchrone local library on my windows systems in first place.

mac OS X 10.11.6, , endnote X7.7 (Build 11722)

[Leanne]

Sorry.  I don't know.  I don't use a Mac.  I recommend that everyone contact Tech support and not the forum for issues relating to syncing.  

[guhamanob]

- Make a backup of your EndNote library (or just copy the My EndNote Library.Data and My EndNote Library.enl) files somewhere else so you can use it to restore your library later.

- Open EndNote>Preferences>Sync and turn off automatic sync

- Quit EndNote

- Go to Users/[username]/Library/Preferences and find com.ThomsonResearchSoft.EndNote.plist

- Open the file in any text editor and scan through the mess for the "wrong" directory of your libary, replace it with the correct path, save the file, exit editor.

- Open Endnote>Preferences>Sync and turn on automatic sync, and use your account credentials

- Close Preferences, then go to Tools>Sync

- EndNote will now try to sync with the online account, you might lose a lot of references in this step, don't panic.

- After EndNote finishes it's long sync (retrieving references, sending updates bla bla), go to File>Open library and browse to the My EndNote Library.enl library that you saved at the first step.

- When it opens, select all the references, right click>copy references to and this time select your original library.

- After everyhting is copied, you might need to get rid of duplicates and sync the libary (maybe automatically) again.

[katie88]

Hi,

I went to 'go to folder' and typed in 'Users/[username]/Library/Preferences' (I obviously changed 'username' to my name) but it returned saying there is no such folder.

This is such a pain, all I need to do it change the path for my library so it will sync.

What can I do?

[BAmr]

Hi

Plase help me.

I was sorting my ref. list for my thesis and stupedily i have deleted the ref. from endnote web.

I can see only empty groups and all ref. in trash.

On the desktop, i cannot see any ref..

I have all the refrences attaches to the theis chapters at the moment( word document) but need sorting first and I am scared to touch it as might get lost as well.

Can you help please????

Thanks

[Leanne]

So they are still there in the "trash" folder in one of the two libraries?  -- If online, in trash, go to trash, and select all and use the drop down "add to group" option to move them  (I select to a new group).  -- that will at least recover them, and they should then sync to your desktop again.