A way to recreate my EndNote Web library?

I recommend you wait until monday and call Tech support, since you are not seeing what I see, when I tried the below (albeit quite a while ago now).  Since syncing works two-way, you can’t delete things in one space and not expect to see them deleted in the other.  resetting the location of the desktop location is a registry setting.  

you might try listening to this.  

https://www.youtube.com/watch?v=FzgoRaXFFPk

@marishki wrote:

Actually the suffix is kept now by endnote as part of my stable emailadress.

then you need to repeat again without the suffix

In step 6 i get a : Unable to link to new account. Reopen the data base and try again…

Every time I try…

Ok, so it is two months later, might I be so bold as to ask if there is any solution for mac users yet?

Following the “#!ResetLocalSync” addition to the email address, the sync still only throws a 2 second “Authorizing” message and does nothing else. Endnote on Windows does complete the process allright, but then again, I never had problems with assynchrone local library on my windows systems in first place.

mac OS X 10.11.6, , endnote X7.7 (Build 11722)

Sorry.  I don’t know.  I don’t use a Mac.  I recommend that everyone contact Tech support and not the forum for issues relating to syncing.  

  • Make a backup of your EndNote library (or just copy the My EndNote Library.Data and My EndNote Library.enl) files somewhere else so you can use it to restore your library later.

  • Open EndNote>Preferences>Sync and turn off automatic sync

  • Quit EndNote

  • Go to Users/[username]/Library/Preferences and find com.ThomsonResearchSoft.EndNote.plist

  • Open the file in any text editor and scan through the mess for the “wrong” directory of your libary, replace it with the correct path, save the file, exit editor.

  • Open Endnote>Preferences>Sync and turn on automatic sync, and use your account credentials

  • Close Preferences, then go to Tools>Sync

  • EndNote will now try to sync with the online account, you might lose a lot of references in this step, don’t panic.

  • After EndNote finishes it’s long sync (retrieving references, sending updates bla bla), go to File>Open library and browse to the My EndNote Library.enl library that you saved at the first step.

  • When it opens, select all the references, right click>copy references to and this time select your original library.

  • After everyhting is copied, you might need to get rid of duplicates and sync the libary (maybe automatically) again.

  • Make a backup of your EndNote library (or just copy the My EndNote Library.Data and My EndNote Library.enl) files somewhere else so you can use it to restore your library later.

  • Open EndNote>Preferences>Sync and turn off automatic sync

  • Quit EndNote

  • Go to Users/[username]/Library/Preferences and find com.ThomsonResearchSoft.EndNote.plist

  • Open the file in any text editor and scan through the mess for the “wrong” directory of your libary, replace it with the correct path, save the file, exit editor.

  • Open Endnote>Preferences>Sync and turn on automatic sync, and use your account credentials

  • Close Preferences, then go to Tools>Sync

  • EndNote will now try to sync with the online account, you might lose a lot of references in this step, don’t panic.

  • After EndNote finishes it’s long sync (retrieving references, sending updates bla bla), go to File>Open library and browse to the My EndNote Library.enl library that you saved at the first step.

  • When it opens, select all the references, right click>copy references to and this time select your original library.

  • After everyhting is copied, you might need to get rid of duplicates and sync the libary (maybe automatically) again.

Hi,

I went to ‘go to folder’ and typed in ‘Users/[username]/Library/Preferences’ (I obviously changed ‘username’ to my name) but it returned saying there is no such folder.

This is such a pain, all I need to do it change the path for my library so it will sync.

What can I do?

Hi,

I went to ‘go to folder’ and typed in ‘Users/[username]/Library/Preferences’ (I obviously changed ‘username’ to my name) but it returned saying there is no such folder.

This is such a pain, all I need to do it change the path for my library so it will sync.

What can I do?

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Hi

Plase help me.

I was sorting my ref. list for my thesis and stupedily i have deleted the ref. from endnote web.

I can see only empty groups and all ref. in trash.

On the desktop, i cannot see any ref…

I have all the refrences attaches to the theis chapters at the moment( word document) but need sorting first and I am scared to touch it as might get lost as well.

Can you help please???

Thanks

So they are still there in the “trash” folder in one of the two libraries?  – If online, in trash, go to trash, and select all and use the drop down “add to group” option to move them  (I select to a new group).  – that will at least recover them, and they should then sync to your desktop again.  

Hello, Tom

I followed your steps one by one. But the 7th step turned out to be “Unable to link to new account, reopen the database and try again.”

I tried to find some answers to fix this problem on the support website, google and this forum, but it failed.

Then I ignored this problem, and folloed the following steps, but the 10th step turned out to be “This library is not syncing properly. contact support at http:\endnote.com\support for help resolving this issue.”

What should i do to fix it?

I am waiting for your help.

Thank you in advance!

System: WIN10 14393

Endnote X8.0.1 (Bld 10444)

  

I recommend you call Tech Support, as it will be faster than hoping they see this post. 

www.endnote.com/support 

OK, Thank you!

I use Endnote 7 on Mac and I recently experienced the problem that people on this thread have had after shifting the location of my Endnote library. I write this in the off chance that it will help someone else, and in case I ever have to do this again - it having consumed a good few hours of my life.

I followed Leanne’s long post (message #9). However, I experienced what a number of users did in that after completing the relevant step there would be no prompt. I then came across message #9 by t0m7 in a thread entitled “Not syncing with endnote web”. This user stated the following:  

  • go to preferences - sync

  • clear the email and password fields

  • save

  • click on the sync button

  • enter your email and password in the pop up

Basically, at the various points in Leanne’s instructions that you have to go into the sync preferences - the first time to add #!resetLocalSync  to the end of your email address, and the second time to revert the email address - do it as per t0m7’s post. This is what worked for me.

Yes, thank you Painoguy! These instructions (from 07-23-2017) worked for me on mac laptop (MacOS Mojave) using Endnote X9. You sharing this saved me much time… I really appreciate it!

I have done exactly as it is described, but now it says that the library is not syncing properly. How can I fix this?

I did all of this but when I then synced the web library to a new desktop library, all of the references (except the first one) had their endnote reference number changed from the original desktop library.  I tried to solve this another way by trying to upload the library (as txt) directly to the empty on-line library and I get a “time-out” error. 

After trying the reset, I was able to solve it by creating a new library, then File/Import my previous database (as type “Endnote Library”). Then, I synced it with my (empty) online account. I let it sit for a while, since it takes time to upload all the PDF files. But it worked, and the local and online accounts are identical, they have a new library name, and I am able to share the library now with other people.