I use Endnote 7 on Mac and I recently experienced the problem that people on this thread have had after shifting the location of my Endnote library. I write this in the off chance that it will help someone else, and in case I ever have to do this again - it having consumed a good few hours of my life.
I followed Leanne’s long post (message #9). However, I experienced what a number of users did in that after completing the relevant step there would be no prompt. I then came across message #9 by t0m7 in a thread entitled “Not syncing with endnote web”. This user stated the following:
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go to preferences - sync
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clear the email and password fields
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save
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click on the sync button
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enter your email and password in the pop up
Basically, at the various points in Leanne’s instructions that you have to go into the sync preferences - the first time to add #!resetLocalSync to the end of your email address, and the second time to revert the email address - do it as per t0m7’s post. This is what worked for me.