07-17-2017 10:34 PM
I followed your steps one by one. But the 7th step turned out to be "Unable to link to new account, reopen the database and try again."
I tried to find some answers to fix this problem on the support website, google and this forum, but it failed.
Then I ignored this problem, and folloed the following steps, but the 10th step turned out to be "This library is not syncing properly. contact support at http:\\endnote.com\support for help resolving this issue."
What should i do to fix it?
I am waiting for your help.
Thank you in advance!
System: WIN10 14393
Endnote X8.0.1 (Bld 10444)
07-23-2017 05:16 PM
I use Endnote 7 on Mac and I recently experienced the problem that people on this thread have had after shifting the location of my Endnote library. I write this in the off chance that it will help someone else, and in case I ever have to do this again - it having consumed a good few hours of my life.
I followed Leanne's long post (message #9). However, I experienced what a number of users did in that after completing the relevant step there would be no prompt. I then came across message #9 by t0m7 in a thread entitled "Not syncing with endnote web". This user stated the following:
- go to preferences - sync
- clear the email and password fields
- click on the sync button
- enter your email and password in the pop up
Basically, at the various points in Leanne's instructions that you have to go into the sync preferences - the first time to add #!resetLocalSync to the end of your email address, and the second time to revert the email address - do it as per t0m7's post. This is what worked for me.
11-11-2018 06:26 PM
Yes, thank you Painoguy! These instructions (from 07-23-2017) worked for me on mac laptop (MacOS Mojave) using Endnote X9. You sharing this saved me much time... I really appreciate it!
09-12-2019 07:34 AM
I did all of this but when I then synced the web library to a new desktop library, all of the references (except the first one) had their endnote reference number changed from the original desktop library. I tried to solve this another way by trying to upload the library (as txt) directly to the empty on-line library and I get a "time-out" error.
07-30-2020 06:48 PM
After trying the reset, I was able to solve it by creating a new library, then File/Import my previous database (as type "Endnote Library"). Then, I synced it with my (empty) online account. I let it sit for a while, since it takes time to upload all the PDF files. But it worked, and the local and online accounts are identical, they have a new library name, and I am able to share the library now with other people.