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Visitor
Posts: 3
Registered: ‎06-01-2017
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Accepted Solution

Aplication failed during request deserialization

Hello, I´m using CWYW in Microsoft Office Word 2010. I´d been colecting refereces for my bibliography for 3 years and now with more than 100 refferences I can´t finish my work because CWYW has crashed: when I try insert a new refference appears this message: Aplication failed during request deserialization: not well-formed (invalid token) at line 2, column 151444, byte 151553 at /prod/products/endnote-webapp/ENW-3.15.1/ro/release/thirdparty/perl/lib/site_perl/5.8.6/i686-linux/XL/Parser.pm line 187. Then the refference appears as temporary citation between { } in the test. There is any way to fix it?

Administrator
Posts: 607
Registered: ‎06-04-2008
0

Re: Aplication failed during request deserialization

It is possible that your document has corrupt field codes in it.  We have a FAQ on our web site that gives the steps to remove all of the field codes and clean up the document.  You should first make a backup of your Word document and then follow the steps in the FAQ at:


 http://endnote.com/kb/82629

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Visitor
Posts: 3
Registered: ‎06-01-2017
0

Re: Aplication failed during request deserialization

Lot of thanks, I really appreciate your diligence on this aswer. I has just followed the FAQ. Now, I understand that I should reinsert all the references in the document by the usual way to format it, isn´t it?

Administrator
Posts: 607
Registered: ‎06-04-2008
0

Re: Aplication failed during request deserialization

After you follow the steps you will click Update Citations and Bibliography and then may have to resolve the citations via the Select Matching Reference window.

 

Please see our website for more information on that process.

 

 

 http://endnote.com/kb/82628

 
Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
New User
Posts: 1
Registered: a month ago
0

Re: Aplication failed during request deserialization

I have faced with similar problem, it says "Application failed during request deserialization:

reference to invalid character number at line 2, column 417, byte 456 at /opt/reuters/apps/enw/ro/release/thirdparty/perl/lib/site_perl/5.8.6/i686-linux/XML/Parser.pm line 187"

How can I address this?

Administrator
Posts: 607
Registered: ‎06-04-2008
0

Re: Aplication failed during request deserialization

You would want to try the steps mentioned.

 

https://support.clarivate.com/Endnote/s/article/EndNote-Problematic-field-codes-causing-jumping-curs...

 

If this does not resolve the issue then Please contact Technical Support directly:


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

We are here to help whenever you run into issues.

 

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.