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Administrator
Posts: 298
Registered: ‎03-27-2008
3

Apple Pages 5 Compatibility

[ Edited ]

This thread is outdated and being closed. Please visit the new thread on this topic http://community.thomsonreuters.com/t5/EndNote-General/Apple-Releases-Pages-5-2-Update/m-p/57442#U57... for the latest information.

 

Thank you! 

 

---------------------------------------------------------

As many of you are aware, in addition to Mac OS 10.9, Apple also released Pages 5, along with a new EndNote plugin.

 

At this time, however, the plugin that Apple released appears to have many issues, including the inability to cite in footnotes, and issues with in-text numbering.

 

We are in close contact with Apple about these issues and are hopeful that they will rectify the problems sometime in the future. However, until they do so, we currently do not recommend using the EndNote plugin with Pages 5.The plugin for Pages 09 does still work, so you may wish to rollback to Pages 09 if you need EndNote functionality in your Pages software.


As the Pages plugin was designed by and released by Apple, we're quite limited in what we can do to fix the problems. We definitely understand the frustration that many of you are experiencing with the plugin, and encourage you to contact Apple with your comments.

 

In the meantime, we will continue to monitor the situation and will be working with them closely. We will be maintaining a Knowledge Base article with the latest Pages compatibility information here: http://endnote.com/kb/107673

 

We sincerely apologize for any inconvenience.

Gillian Neff
Product Manager, Authoring and Collaboration
Customer Care

Clarivate Analytics
clarivate.com
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New User
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Registered: ‎10-25-2013
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Re: Apple Pages 5 Compatibility

I am sure you guys are on top of this, but in a quick check, I encountered at least these two problems:

 

  1. Using the 2.0 plugin, the CWYW was working, but only allowed the Endnote default "favorite" output styles, not my "favorite" output styles.  I verified that these were still working fine by going into Word, where all was behaving as expected.
  2. If I inserted a second reference/citation immediately after a first one, the numbers would not combine. For example, it would just say (1)(2)(3) instead of (1-3).

Looking forward to a solution.

William

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Administrator
Posts: 298
Registered: ‎03-27-2008
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Re: Apple Pages 5 Compatibility

Hello, William:

 

Thanks for the information! We have tracked those particular issues, yes. However, as mentioned above, we can't do much to address them from our end, so please do also report them to Apple if you haven't already.

 

Thanks again.

Gillian Neff
Product Manager, Authoring and Collaboration
Customer Care

Clarivate Analytics
clarivate.com
ipscience.tr.com
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New User
Posts: 2
Registered: ‎10-25-2013
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Re: Apple Pages 5 Compatibility

While I am at it....  The current combination allows insertion of only a single citation at a time, whereas, the Word CWYW module allows for insertion of an arbitrary number by simultaneous selection.  It is a huge convenience to be able to cit a few items at once rather than have to repeat the process.

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User
Posts: 6
Registered: ‎10-26-2013
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Re: Apple Pages 5 Compatibility

Hi there,

 

thanks so much for this email. I've been now working with pages 09 and endnote x7 on mavericks, and all seemed to be working perfectly as it should. However, since yesterday I found that pages keep crashing and the error message says that it does so while using the plug in. It does not specify if this is endnote plug in for pages09, but I'm also not aware of any other that I might be using.... Therefore, I was wondering if you are aware of any problems of compatibility in the described circumstances. It would be of tremendous help if you could verify it. If things are not working well with pages, which was my preferred word processor, I might need to try to move to word, though this would be a big trouble considering that I'm talking about a doctorate dissertation.....

 

Many thanks in advance for your time and help.

Best,

Ana Pereira

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Administrator
Posts: 298
Registered: ‎03-27-2008
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Re: Apple Pages 5 Compatibility

[ Edited ]

Hi, coconuttree:

 

Currently, as we mention in the main post of this thread, we do not recommend using the EndNote plugin with Pages 5.

 

We have been receiving reports of many problems and must therefore advise against it. Please read the original post in this thread for our best suggestions, and how to report issues.

 

We sincerely apologize for the inconvenience.

 

Gillian Neff
Product Manager, Authoring and Collaboration
Customer Care

Clarivate Analytics
clarivate.com
ipscience.tr.com
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User
Posts: 6
Registered: ‎10-26-2013
0

Re: Apple Pages 5 Compatibility

Hi Gillian,

Thanks for your quick answer and for directing me here.

I happen to be using pages 09 and have therefore installed the respective plug in on mavericks, and still pages keeps crashing. I've now reported the problem to apple, but wanted to check if you are aware of any problems of incompatibility with pages09 + endnote x7 + mavericks. Do you then recommend not working with pages on maverick at all?

Many thanks.

Best,

Ana

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Administrator
Posts: 298
Registered: ‎03-27-2008
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Re: Apple Pages 5 Compatibility

Hello, Ana:

 

Oh, I'm so sorry! I misread your initial post and missed that it was Pages '09 you were working with. My sincerest apologies.

 

We have not fully tested it, but from what we've been hearing from customers it should work ok with Pages '09 on Mavericks.

 

I recommend testing with a different document. If it happens in any document, contact our Support team and we'll see if we can work out why. If it happens with only a specific document, you may want to copy and paste your text into a new document. Please note you'll likely have to redo the references -- sorry about that -- but it ought to correct the crashing.

Gillian Neff
Product Manager, Authoring and Collaboration
Customer Care

Clarivate Analytics
clarivate.com
ipscience.tr.com
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User
Posts: 6
Registered: ‎10-26-2013
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Re: Apple Pages 5 Compatibility

Thanks so much for your answer Gillian. Appologies accepted. No worries :-) I'll be be testing it then. However, without testing, does it help saying that I'm working on a pages 09 doc of 300 pages long? You might be right that this is an unique case, but will try your suggestion.

Cheers.

Ana

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Administrator
Posts: 298
Registered: ‎03-27-2008
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Re: Apple Pages 5 Compatibility

Wow! That is a huge document. I know that Pages in general sometimes struggles with larger documents. You may want to consult with Apple about the best way to work with this document in Pages.

Gillian Neff
Product Manager, Authoring and Collaboration
Customer Care

Clarivate Analytics
clarivate.com
ipscience.tr.com