EndNote General

[Jason]

As you are aware, Microsoft released the version 16.9 update for Office 2016 on 18 January:

https://support.office.com/en-us/article/update-history-for-office-2016-for-mac-700cab62-0d67-4f23-9...

Our EndNote X8.2 Mac update has been released to address Word 2016 version 16 compatiblity. You will receive an alert when you start EndNote X8 once the update is ready. You can also manually check for the updates. To update EndNote, click on the EndNote menu and select "Check for Updates" then follow the on-screen prompts.

https://support.clarivate.com/Endnote/s/article/EndNote-X8-Updates

For more information or if you are running a prior version of EndNote, please see this article:

https://support.clarivate.com/Endnote/s/article/EndNote-Word-2016-Mac-version-16-Compatibility

[AF]

Will the X7.7 version be updated as well to support the new Word update?

[hherf]

The link does not work, it opens a saleforce page. Please post a new link

[Jason]

Please try the link again. It was just updated. I apologize for the inconvenience:

https://support.clarivate.com/Endnote/s/article/EndNote-Word-2016-Mac-version-16-Compatibility

[AF]

Dear Jason,

It's rude of you as an administrator and representative of EndNote to completely ignore my question like that!

WILL X7 GET UPDATED TO BE COMPATIBLE WITH THE LATEST VERSION OF WORD?

I bet there are thousands of people would also like an answer to this question.

[Jason]

Hello Abdulrahman,

My apologies for not having an answer to your question about EndNote X7. I am a technical support representative. In Technical Support, we have not been provided with any information regarding an update for EndNote X7 for Word 2016 version 16 compatibility. I would suggest contacting our Sales and Marketing Team for a more official response:

1-800-722-1227

endnote.sales@clarivate.com

[rivae44]

Hello

I also have Endnote 7 and am in the middle of my dissertation. Can you please provide me with an email contact to ask this question - the telphone number makes no sense to me because I am in the UK?

Thank you 

Riva

[webdeveloper]

ya this new link working. Thank you

[FelipeFerreira]

I use myendnoteweb, the free tool of the EndoNote, and since the last update of MS Word (16.9) I lost the plugin. Can you help me, please? Thanks.

[wirebound]

Yeah, what a waste of time. Spent a while installing Word only to realize my EndNote 7 isn't even compatable. Now having to revert to the older version of Word (and spending more time installing) so I can finish an article properly. I don't understand how you guys can be working with them on the development and then have them launch and be incompatable.