Attention Microsoft Word 2016 Mac version 16.xx Users!

I’d appreciate any help –

I get a COM error message every time I try to:

– update citations and bibliiography

– convert to plain text

I was working on the same document previously using the older version of  Word with E7 until the COM errors occurred and so updated both to no avail –

I’m now running Word for Mac 16.9.1 (180125) and Endnote X8.2 (13302).

Also, some citations hyperlink to the bibliography (clicking on them takes me to the bibliography) and some don’t.

When I start a new blank Word document, type some dummy text and insert E8 references, it seems to work fine.

If there is no solution, I think I’ll need to remove all references from this old document and start reinserting all the references with Endnote or some other reference software, but I can’t convert this document to plain text so I think I’m stuck.

Any advice? Thanks.