EndNote General

[Jason]

The EndNote X8.2 Mac Cite While You Write tools will load in Word 2016 version 16.9 while the primary system language is set to something other than English. However, our testing has revealed that Word 2016 will not load our add-in if the system language is set to Swedish, Turkish, Indonesian and Danish. We have brought this to the attention of Microsoft for them to investigate the cause.

[sfinfer]

this worked for me!

[sfinfer]

this worked for me - thank you

[RTB]

Hi,

I have upgraded to X8.2 (13302) and I then upgraded word for mac 16.9 (180116)

The CWYW tab does not appear in the toolbar.

I went to tools/templates and addins and the endnote cwyw is listed but greyed out. I then selected its check box and ok'd it.

It still does not appear and if word is restarted it is now deselected again in templates and addins.

The location given in templates and addins  for the file for endnote is OK and it contains the file EndNote CWYW Word 2016.bundle.

Can you tell me why this is not working please and how to fix it

Thanks

[RTB]

The EndNote X8.2 Mac Cite While You Write tools will load in Word 2016 version 16.9 while the primary system language is set to something other than English. However, our testing has revealed that Word 2016 will not load our add-in if the system language is set to Swedish, Turkish, Indonesian and Danish. We have brought this to the attention of Microsoft for them to investigate the cause.

How do you set this up?

Thanks

[markroseman]

Dear all,

I think this message from Jason is a little misleading. It implies that Endnote has taken just a couple of weeks to respond to the latest release of Word. In reality, Endnote has not been compatible with World since 16.8, and thus has been out of action for many since late November 2017. I appreciate the Beta version that became available at some point in the meantime and thus allowed many of us to get by, but the fact is that a stable updated version has taken almost two months to appear. This is not the first time that Endnote seems to have been surprised by a new release, and has left users suddenly without functioning software for a few weeks. It would be great if it were possible for Thomson Reuters to work more closely with MIcrosoft and anticipate changes. Although I use various independent addon packages for various bits of software, I don't have any other software that gets caught on the hoof like Endnote does.

Mark Roseman

[JayHob]

Hi Everyone, 

I have had the same issue as described in this thread. 

I was able to get Endnote X8.2 to work as normal with Office 16.9 (Mac) by removing the citation plugin for Mendeley. 

I guess there is some conflict between the update for Mendeley which was release to work with Office 16.8, and the Endnote update. Removing the plugin has been a fine fix for me, as I only really use Mendeley to organise my papers.

Hopefully this will help other with the same software configurations. 

[alexanderproton]

Thank you JayHob, removing the Mendeley plugin worked for me as well.

[Jason]

Hello Mark Roseman,

Microsoft did not release version 16.xx to the production track until January 18th:

https://support.office.com/en-us/article/update-history-for-office-2016-for-mac-700cab62-0d67-4f23-9...

Previously, the production release was version 15.xx. At that time, the version 16.xx releases were a part of the Office Insider Program, which is essentially a beta release from Microsoft:

https://support.office.com/en-us/article/what-is-office-insider-f4208185-b63a-4b68-9c7a-9a32d2411c16

We released our Beta for compatibility with the Office Insider version of Word in October of 2017:

http://community.thomsonreuters.com/t5/EndNote-General/Sign-up-to-test-the-Beta-software-for-EndNote...

We (Clarivate Analytics) worked with Microsoft to release this Beta for the EndNote X8.2 Mac tools in Word 2016 version 16.xx. We were in no way "surprised" by this release. When Microsoft released version 16.xx to the production track of Word, we needed a few business days to test against the public production release before we released our compatible update for X8 on January 24th.

[Toddsizemore]

After installing Word 16.9 and then installing Endnote X8.2, Word will crash each time I open a document. If I remove the Endnote add-ins then Word operates normally once again. I am using the latest version of Mac OS 10.13.3. Any ideas of things to try?

Todd