Sitemap | EndNote
Showing results for 
Search instead for 
Do you mean 
New User
Posts: 1
Registered: ‎10-06-2020
0 Kudos

COM exception error when using a special character



I am trying to add a citation to my word document that contains a special character in the author's name. The citation should be: 

Stanković, 1960


It works perfectly if I replace the ć with a c within the EndNote reference. In fact, it also works if I experiment with the special character and try inserting é instead of ć. But if I leave the ć in, it inserts the reference but does not create a hyperlink or apply the link style as it does usually when I insert other references. In addition, when I try to add more citations to the document after this one, I recieve the following error message and the new citation is inserted as an unformatted citation:

A COM exception has occurred.

Command failed


Does anyone know how I can include the ć in the author's name? Any help would be really appreciated! I am using EndNote X9 on macOS Catalina and have inserted the ć into the EndNote reference by first inserting it in word and then copying and pasting into EndNote.


Best wishes,


Posts: 8,625
Registered: ‎04-10-2008
0 Kudos

Re: COM exception error when using a special character

It may be something to do with the mac -- on my windows machine (at home I still have X8), I copied your author to create a dummy record and didn't have any problems in using it in a document. Can you convert to "unformated citations" ? if so what does the temporary citation look like? 

(long time Endnote user)