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Visitor
Posts: 4
Registered: ‎09-09-2016
0

CWYW plugin stops working after MS Word update (released today)

Dear Endnote Team

 

Today MS Word for Mac version 16.9 was released.

 

After the update MS Word does not recognize the Endnote Plugin anymore and deletes it from the toolbar. Re-installation via "customize" in the Endnote program does not work as MS Word is not detected by Endnote anymore.

 

Please provide a rapid solution.

 

With kind regards

 

Customer

Administrator
Posts: 688
Registered: ‎06-26-2008
0

Re: CWYW plugin stops working after MS Word update (released today)

[ Edited ]

You have the Office Insider release of Word 2016. Please see this article:

 

https://support.clarivate.com/Endnote/s/article/EndNote-Word-2016-Mac-Version-16-Beta-Solution

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
Visitor
Posts: 4
Registered: ‎09-09-2016
0

Re: CWYW plugin stops working after MS Word update (released today)

Hi, Jason, thanks for the fast reply.

 

No, I have the regular release, but it came out today.

 

So I guess it used to be the office insider release, but is the regular release now.

 

In essence, your plugin is incompatible with the new regular release.

 

Kind regards

 

Customer

Administrator
Posts: 688
Registered: ‎06-26-2008
0

Re: CWYW plugin stops working after MS Word update (released today)

Thank you for the update. Yes, I see that Microsoft did release the 16.9 version to the Production Track today:

 

https://support.office.com/en-us/article/update-history-for-office-2016-for-mac-700cab62-0d67-4f23-9...

 

I will follow up with our internal team and get back to you shortly.

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
Administrator
Posts: 688
Registered: ‎06-26-2008
0

Re: CWYW plugin stops working after MS Word update (released today)

[ Edited ]

Please see the updates in this article to address the new production release of Word 2016 version 16.9:

 

https://support.clarivate.com/Endnote/s/article/EndNote-Word-2016-Mac-Version-16-Beta-Solution

 

We should have an update for EndNote X8 shortly to address this update from Microsoft.

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
Visitor
Posts: 3
Registered: ‎12-04-2015
0

Re: CWYW plugin stops working after MS Word update (released today)

So I take that no update is planned for endNote X7? Smiley Mad

Seriously Thomson?

 

OTOH, I understand why you won't bother. Who in his right mind would upgrade, if not because the older one has broken after an OS or Office update?

Nice strategy here.

 

New User
Posts: 2
Registered: ‎01-18-2018
0

Re: CWYW plugin stops working after MS Word update (released today)

Well downgrade to Word 15.xx as per your link does the trick. Thanks you

Simon

New User
Posts: 2
Registered: ‎01-18-2018
0

Re: CWYW plugin stops working after MS Word update (released today)

The link to downgrade to Word 15.xx does the trick. thank you Simon

New User
Posts: 1
Registered: ‎01-19-2018
0

Re: CWYW plugin stops working after MS Word update (released today)

When do you anticipate a fix for this issue?  Days or weeks?  How will I know there is a fix?

Sorry for all the questions, I'm just working on an important document using Endnote.

Thank you!

Contributor
Posts: 43
Registered: ‎02-07-2012
0

Re: CWYW plugin stops working after MS Word update (released today)

Yes, would like to know the ETA for the new CWYW plugin. Hopefully it's a matter of days, and not weeks.