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New User
Posts: 1
Registered: ‎01-19-2018
0

Re: CWYW plugin stops working after MS Word update (released today)

I also have this problem! Please can you let me know. I can't be without Endnote.

Administrator
Posts: 688
Registered: ‎06-26-2008
0

Re: CWYW plugin stops working after MS Word update (released today)

[ Edited ]

You can still continue to use your EndNote software. If you need to immediately use the Cite While You Write tools with Word 2016, you can simply downgrade your Word installation as outlined here:

 

https://support.clarivate.com/Endnote/s/article/EndNote-Word-2016-Mac-version-16-Compatibility

 

When you start EndNote X8, it automatically checks for updates. When our update to address the Word 2016 16.9 update release is available, you will receive notification in the software. You can also manually check for updates by clicking the EndNote menu and selecting Check for Updates.

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
New User
Posts: 3
Registered: ‎11-06-2012
0

Re: CWYW plugin stops working after MS Word update (released today)

I just tried accessing the link, but it requires a login/register to Salesforce.  However, that link does not work. 

Visitor
Posts: 2
Registered: ‎01-20-2018
0

Re: CWYW plugin stops working after MS Word update (released today)

Hello

 

Thanks for your support. I'm also currently dealing with this issue. Are you planing on releasing a working update for endnote X7 as well?

 

Thanks.

New User
Posts: 2
Registered: ‎01-21-2018
0

Re: CWYW plugin stops working after MS Word update (released today)

this is fine for X8 users. But what about x7 users. You did not answer to previous questions about endnote x7. when do you wanna finx the bug for the x7 users?? 

 

btw: the link does not work..

New User
Posts: 2
Registered: ‎01-22-2018
0

Re: CWYW plugin stops working after MS Word update (released today)

The link provided is locked behind a SalesForce login. Please either publicly share the fix or push the update. Downgrading Office works, but is not a viable solution because the update Outlook database files are incompatible. So either I can downgrade and use the old version of Word with a working Endnote and not be able to use Outlook (primary email) or update and not use Endnote.

 

This happened last year as well with an Office 365 update and it took months to fix. Please address it promptly this time! 

Administrator
Posts: 688
Registered: ‎06-26-2008
0

Re: CWYW plugin stops working after MS Word update (released today)

The link got damaged during the editing process. It has now been fixed:

 

https://support.clarivate.com/Endnote/s/article/EndNote-Word-2016-Mac-version-16-Compatibility

Jason Berman
Technical Sup Rep RS

Clarivate Analytics

Phone: +1 800-336-4474
clarivate.com
BM
New User
Posts: 3
Registered: ‎01-23-2018
0

CWYW plugin stops working after MS Word update (released today)

Downgrading to Word 15.xx also works by simply replacing the 16.xx Word.app in Applications folder with the old 15.xx version from TimeMachine o another backup. This also allows to use Outlook 16.xx alongside.

 

Please answer the question about EndNote 7. Will it also be updated with a Word 16.xx compatible plugin?

BM
New User
Posts: 3
Registered: ‎01-23-2018
0

CWYW plugin stops working after MS Word update (released today)

Word 15.xx can also be simply re-installed by replacing Word.app 16.xx in the Application folder with an old Word.app 15.xx file from TimeMachine or another backup. Outlook.app 16.xx can then be used alongside.

 

Please answer whether EndNote 7 will also be upgraded with a plugin compatible with Word.app 16.xx. 

New User
Posts: 2
Registered: ‎01-25-2018
0

Re: CWYW plugin stops working after MS Word update (released today)

Yes, I am having the same problem with EndNote x7. If I upgrade to Endnote x8, does that resolve the issue with Word 16.9?