03-03-2013 06:26 PM
One of our students downloaded EndNote X6 for Mac and immediately Microsoft Word stopped functioning. If he tried to open a Word document he got the error message, 'Can't load Visual Basic for Applications' and instructions as to how to fix it - which didn't work. He uninstalled EndNote X6 and now I can use Word again. I haven't found this error condition anywhere. Any clues? Is there anything about what he is running that might suggest a problem?
03-03-2013 07:33 PM
1. Did the student install the recent Mac update for X6 released in January: http://endnote.com/downloads/available-updates
2. Was MS Word closed when EndNote X6 was installed?
3. What version of MS Word and Mac OS is the student using? Does his/her computer system comply with those needed for EndNote X6: http://endnote.com/en/requirements