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New User
Posts: 2
Registered: ‎12-09-2018
0
Accepted Solution

Cannot scroll or see page 1 of attached pdf files

[ Edited ]

Hello,

 

I am having issues scrolling or seeing page 1 of pdf files attached to references, it always scrolls down to page 2.

 

Another issue I am also figuring out is that "Find reference updates" does not work for any kind of input given. But this was reported previously so anyways.

 

The overall performance is also really bad nearly any action that involves saving or receiving any data results in loading times with a loading cursor. My standard library is saved under Documents which is not connected with iCloud or any other cloud storage.

 

Any advice on these issues?

 

I'm running the current up-to-date version of EndNote X9 on macOS 10.14.2 (MacBook Pro)

Administrator
Posts: 536
Registered: ‎06-04-2008
0

Re: Cannot scroll or see page 1 of attached pdf files

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Technical Support Representative RS
Clarivate Analytics


Phone: +1 800 336 4474
clarivate.com
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New User
Posts: 2
Registered: ‎12-09-2018
0

Re: Cannot scroll or see page 1 of attached pdf files

The page you suggested leads to an "Invalid page"?

 

Why can you not help here? I think this is the whole purpose of communities like this.

 

I think I am going to use a different app that is not packed with bugs and disfunctionalities.

Frequent Contributor
Posts: 66
Registered: ‎08-04-2011
0

Re: Cannot scroll or see page 1 of attached pdf files

Longstanding bug with multiple threads in this forum dating back to EN8. EndNote started to resemble an end-of-life product with little or no useful support or development. It’s still a 32-bit app for example. I left months ago after over a decade of use. Good luck. Many alternatives out there. I use Bookends but you can try the alternative apps and see which works best for you.