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New User
Posts: 1
Registered: ‎02-08-2020
1

Capture Reference login issue

Hi, 

When I try to login to Endnote Online in the capture reference plugin for chrome, it keeps returning me to the empty login page as if I had entered the wrong password. I have changed the password multiple times to try and correct this, and I can login to Endnote online in a browser tab with the same password, but still cannot access the capture reference tool. Any help would be appreciated.

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Mentor
Posts: 8,450
Registered: ‎04-10-2008
0

Re: Capture Reference login issue

Have you done this?  https://support.clarivate.com/Endnote/s/article/EndNote-Capture-Reference-Tool?language=en_US

 

I haven't - but it came up in the knowledgebase so thought it might help.  

 

(long time Endnote user)
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User
Posts: 7
Registered: ‎03-21-2017
0

Re: Capture Reference login issue

Hi I am having the same issue. I enter my email and password into the reference capture popup and click through, but the popup just clears them out. It's the same on safari and chrome. I'm on macOS Catalina 10.15.6

 

Any guidance appreciated!

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New User
Posts: 1
Registered: ‎08-30-2020
0

Re: Capture Reference login issue

I'm having the same issue.

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New User
Posts: 3
Registered: ‎07-16-2020
0

Re: Capture Reference login issue

2360 views...it seems that many have such a problem

 

 

 

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New User
Posts: 3
Registered: ‎07-16-2020
0

Re: Capture Reference login issue

2360 views...it seems that many have such a problem

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New User
Posts: 2
Registered: ‎09-04-2020
0

Re: Capture Reference login issue

I am having the exact same problem. I have not yet seen a response from Endnote. Has anyone else seen a response? I guess that good news is that I am not the only one with this problem, but it would still be nice to be able to use this function....

 

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New User
Posts: 2
Registered: ‎09-04-2020
0

Re: Capture Reference login issue

I am having exactly the same issue. Has anyone been able to solve this problem yet??? Thanks!

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New User
Posts: 1
Registered: ‎09-04-2020
0

Re: Capture Reference login issue

Me too :-/

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Regular
Posts: 12
Registered: ‎07-03-2012
0

Re: Capture Reference login issue

Try a different browser. Current issues with Chrome. Experienced the same issue, switched to Microsoft Edge and that appeared to work OK.