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SB1
New User
Posts: 1
Registered: 2 weeks ago
0

Capture Reference login issue

Hi, 

When I try to login to Endnote Online in the capture reference plugin for chrome, it keeps returning me to the empty login page as if I had entered the wrong password. I have changed the password multiple times to try and correct this, and I can login to Endnote online in a browser tab with the same password, but still cannot access the capture reference tool. Any help would be appreciated.

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Mentor
Posts: 8,212
Registered: ‎04-10-2008
0

Re: Capture Reference login issue

Have you done this?  https://support.clarivate.com/Endnote/s/article/EndNote-Capture-Reference-Tool?language=en_US

 

I haven't - but it came up in the knowledgebase so thought it might help.  

 

(long time Endnote user)