02-08-2020 06:55 AM
When I try to login to Endnote Online in the capture reference plugin for chrome, it keeps returning me to the empty login page as if I had entered the wrong password. I have changed the password multiple times to try and correct this, and I can login to Endnote online in a browser tab with the same password, but still cannot access the capture reference tool. Any help would be appreciated.
02-10-2020 01:20 PM
I haven't - but it came up in the knowledgebase so thought it might help.
08-11-2020 06:04 AM
Hi I am having the same issue. I enter my email and password into the reference capture popup and click through, but the popup just clears them out. It's the same on safari and chrome. I'm on macOS Catalina 10.15.6
Any guidance appreciated!
09-04-2020 05:29 AM
I am having the exact same problem. I have not yet seen a response from Endnote. Has anyone else seen a response? I guess that good news is that I am not the only one with this problem, but it would still be nice to be able to use this function....