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CiteWhileYouWrite-PlugIn does not find any citations

Hello together, 

 

I am facing the problem that I have entered references in my endnote online, but when I try to insert them in Microsoft Word by using the CiteWhileYouWrite-PlugIn I cannot find any references when I choose "Insert citation" (see screenshot - 0 items found)

Can anyone help me? 

 

Many thanks in advance. 

 

Best regards 

Max Zoll