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New User
Posts: 1
Registered: ‎03-14-2019
0

CiteWhileYouWrite-PlugIn does not find any citations

Hello together, 

 

I am facing the problem that I have entered references in my endnote online, but when I try to insert them in Microsoft Word by using the CiteWhileYouWrite-PlugIn I cannot find any references when I choose "Insert citation" (see screenshot - 0 items found)

Can anyone help me? 

 

Many thanks in advance. 

 

Best regards 

Max Zoll 

Highlighted
Administrator
Posts: 595
Registered: ‎06-04-2008
0

Re: CiteWhileYouWrite-PlugIn does not find any citations

Hell Max,

 

The screen shot shows an empty window which is normal the first time you use Find Citation.

 

You will see results of a search after you type in a search term and press enter.

 

If you have not done so I would do a search for an author or a year and see if then you see results.

 

If a test search does not display results then please contact Technical Support.


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

 

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.