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Frequent Contributor
Posts: 61
Registered: ‎04-09-2008
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Corrupted (?) in-text citations

[ Edited ]
Hello,
 
I'm  writing on behalf of a library user who is having rather dire problems with EndNote.
 
More specifically, he has a Word document with approximately 190 references. At some point, though, it seems that some of the references got corrupted. He had decided to switch from the generic “numbered” style to APA, but when he did so in Word, he noticed that many of the references no longer appear in the reference list.
 
We tried some troubleshooting, and by unformatting and reformatting the document, we determined that 108 references are behaving normally, while the others are corrupt. When APA is applied, the corrupted references remain in the numbered style and do not appear in the bibliography. (See attached screenshot of the document.) When the Unformat References command is used, the normal references are unformatted, but the corrupted references remain the same (i.e., with a number). We also tried exporting a traveling library from the document, and again, only the 108 normal references are exported. It also seems that the in-text citations shifted their placement within the document if they were added after the references became corrupt.
 
Strangely, though, the numbered references are still connected to EndNote. When I display the embedded field codes in Word, the corrupted citations have the coding { ADDIN EN.CITE {ADDIN EN.CITE.DATA}}. However, they do not have the actual information about the references (i.e., title, author, year) that appears in the coding of the normal references.
 
The researcher is using Windows with Word 2003 and EndNote X. I have also tried working with his files on my own computer running Windows XP, Word 2007, and EndNote X2.
 
I have looked at these FAQs http://www.endnote.com/support/faqs/CWYW/faq15.asp and http://www.endnote.com/support/faqs/CWYW/faq22.asp, but it seems that these steps don’t get around the problem of needing to reinsert the corrupted references.
 
The researcher doesn’t think that the references were inserted from separate libraries, although he has transferred the library between computers using a usb key.
 
 
Naturally, this is very urgent, as his dissertation is due on Friday. I have contacted EndNote tech support to see if they have a solution. I would also greatly appreciate it if anyone else can help determine if there is a way to restore his references. In the meantime, he is going to start on the labourious task of identifying the references that correspond to the corrupted citations so that he can re-insert them.
 
Thanks in advance for any suggestions!
Message Edited by fitz_m on 04-20-2009 04:22 PM
Message Edited by fitz_m on 04-20-2009 04:25 PM
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New User
Posts: 2
Registered: ‎04-20-2009
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Re: Corrupted (?) in-text citations

[ Edited ]
I'm battling the same problem.  One day everything worked great, the next no Word Document seems to display citations correctly.  Did an automatically-downloaded update cause this?
Message Edited by mjm on 04-20-2009 03:06 PM
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New User
Posts: 2
Registered: ‎04-20-2009
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Re: Corrupted (?) in-text citations

Fixed... for me:  http://www.endnote.com/support/faqs/CWYW/faq12.asp

 

On Windows:

Word 2000/2002/2003:
  1. In Word, go to the "Tools" menu, and select "Options".
  2. Here, on the "View" tab, uncheck the box named "Field Codes".
  3. Click "OK".
  4. The document should now appear normal.

Word 2007:

  1. Within Microsoft Word 2007 go to the Office icon in the upper left, and click "Word Options" at the bottom of this window.
  2. Click on the Advanced option on the left hand side and scroll down to the section titled “Show Document Content.”
  3. Uncheck the item titled “Show field codes instead of their values” and click OK.
  4. The document should now appear normal.

On a Macintosh:

  1. In Word, go to the "Word" menu, and select "Preferences".
  2. Here, on the "View" menu, uncheck the box named "Field Codes".
  3. Click "OK".
  4. The document should now appear normal.

This setting is a universal setting for Word, so making this change should fix any documents that are currently displaying the field codes.

I have no idea how or why Field Codes was checked.  Gremlins.

 

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Frequent Contributor
Posts: 61
Registered: ‎04-09-2008
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Re: Corrupted (?) in-text citations

I wish the problem was only that field codes were displayed, but no, sadly, the problem is that some of the citations seems to be corrupt. Part of my determination of this was to purposefully SHOW the field codes and compare the correct citations with the problematic ones. Thanks anyway though.
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Frequent Contributor
Posts: 61
Registered: ‎04-09-2008
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Re: Corrupted (?) in-text citations

Just received a message from EndNote tech support saying that there was nothing to be done; the citations are lost.

 

I still don't know what exactly happened in the document to cause nearly half of the citations to be truncated or corrupted, but I guess it's just another warning to not trust EndNote--always keep multiple backups!

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User
Posts: 5
Registered: ‎05-21-2009
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Re: Corrupted (?) in-text citations

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Visitor
Posts: 2
Registered: ‎10-28-2010
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Re: Corrupted (?) in-text citations

I have almost the same problem using reference manager. It happened after I gave my document to my supervisor who then tracked changes. Some references are fine, but most are corrupted with no actual information, in the field code. Did you even find any solution to this? Or how to prevent it happening again??

 

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Frequent Contributor
Posts: 61
Registered: ‎04-09-2008
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Re: Corrupted (?) in-text citations

We were unable to find a solution to the problem originally posted.

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Mentor
Posts: 8,450
Registered: ‎04-10-2008
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Re: Corrupted (?) in-text citations

If you are sharing a document with someone not familar with or using your bibliography software, then it is best to share it in the "unformatted" state, which I assume you can do with Ref Man, as you can with Endnote.  The amount of information buried in those field codes is prodigious. 

(long time Endnote user)
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New User
Posts: 1
Registered: ‎12-11-2019
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Re: Corrupted (?) in-text citations

mjm THANKYOU THANKYOU. My thesis is due in 10 days and I opened my docs this morning to see that EndNote in-texts were all corrupted. Gremlins is right. This "show field codes" unchecking fixed it Smiley Happy

 

Updated note to users: This also works in word for windows 10 (Office 365). 

 

File

Options (Bottom option)

Advanced

Show document content (Uncheck show field codes instead of their values)