Sitemap | EndNote
Showing results for 
Search instead for 
Do you mean 
Reply
New User
Posts: 1
Registered: ‎04-30-2019
0

DataRetrievalError when trying to do direct export

Hi all,

I've hit a problem that files from AWS S3 in RIS format cannot be imported in EndNote.

But uploading the same file directly in an import form from my laptop works.

What are the reqirements to the files for direct export?

Should it has specific Content-Type, or other parameters?
What kind of requests does it handle? HTTP/HTTPS, They both doesn't work...

I used the url like:

https://www.myendnoteweb.com/EndNoteWeb.html?partnerName=ENWDataService&func=directExport&dataRequestUrl=https%3A%2F%2Fconfiguration-shared-image-handler-test.eis-deliverydevqa.cloud%2Fexportlist.txt

And file content is pretty simple.

TY - CONF
AB - Kyoto
AU - Abatzoglou
AU - Dalai
AU - Gitzhofer
CY - Agios
KW - Practical
N1 - 24-26
Green
English
978-960-8457-88-1
INSPEC:9705160
9705160
PB - Wsaes
PY - 2007
SP - 223-232
ST - Green
T2 - 3rd
TI - Green
ID - 422
ER -


It would be great if you could advise a solution, because we need to allow users export to EndNote.

Highlighted
Administrator
Posts: 672
Registered: ‎06-04-2008
0

Re: DataRetrievalError when trying to do direct export

Please contact Technical Support directly


1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.