Dummy references when syncing

Hello Community,

I am running EN 9.3.2 on MAC OS 10.13

When I am syncing, EN creates infinite empty references and never stops.

Any suggestion ?

Thanks,

Emmanuel

Please contact Technical Support directly for assistance with this issue:

1-800-336-4474 option 4 then 1

or

https://endnote.com/contact/

We are here to help whenever you run into issues.

Thank you Tony,

Do you have a Tech Support in France?

Regrds,

Emmanuel

You can contact  one of our Preferred Distribution Partners.

http://www.ritme.com/fr/product/endnote/support