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Enthusiast
Posts: 18
Registered: ‎01-17-2013
0

Dummy references when syncing

Hello Community,

I am running EN 9.3.2 on MAC OS 10.13

When I am syncing, EN creates infinite empty references and never stops.

Any suggestion ?

Thanks,

Emmanuel

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Administrator
Posts: 730
Registered: ‎06-04-2008
0

Re: Dummy references when syncing

Please contact Technical Support directly for assistance with this issue:

 

1-800-336-4474 option 4 then 1

 

or


https://endnote.com/contact/

 

We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Highlighted
Enthusiast
Posts: 18
Registered: ‎01-17-2013
0

Re: Dummy references when syncing

Thank you Tony,

Do you have a Tech Support in France?

Regrds,

Emmanuel

Highlighted
Administrator
Posts: 730
Registered: ‎06-04-2008
0

Re: Dummy references when syncing

You can contact  one of our Preferred Distribution Partners.

 

http://www.ritme.com/fr/product/endnote/support

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.