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Visitor
Posts: 2
Registered: ‎03-07-2018
0

ENDNOTE 8 CRASHING MAC 10.13.3 IS THERE A FIX PLEASE?

Hi

I have a problem with Endnote 8 constantly crashing when I try to open or attach PDFs, has worked pretty well in the past but not since the last update.

 

I cant seem to copy or make a pdf of the crash report.

 

This is a brand new mac book pro running 10.13.3 (17D102) and totally up to date with updates.

 

Please help I have an important dissertation to write and this is seriously impeding my progress.

 

many thanks

Mentor
Posts: 7,772
Registered: ‎04-10-2008
0

Re: ENDNOTE 8 CRASHING MAC 10.13.3 IS THERE A FIX PLEASE?

I suggest that you  contact Technical Support directly


1-800-336-4474 option 4 then 1 or


https://support.clarivate.com/Endnote/s/technicalsupport?language=en_US

(long time Endnote user)
Visitor
Posts: 2
Registered: ‎03-07-2018
0

Re: ENDNOTE 8 CRASHING MAC 10.13.3 IS THERE A FIX PLEASE?

thanks Leeanne  I have contacted I really appreciate you taking the time to reply to me Smiley Happy