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Visitor
Posts: 3
Registered: ‎10-10-2019
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EndNote 20 crashes Word on Mac mini under Big Sur 11.2.3

Recently, I upgraded from EndNote X9.3.3 to EndNote 20.0.1 (Bld 16742) on my Intel Mac mini (2018) running macOS Big Sur 11.2.3. The EndNote 20 crashes my Word Version 16.47 (Microsoft 365) everytime when trying to insert a new citation. The issue is not document-specific, i.e. it does crash new as well as previous documents. It is still fine with EndNote X9.3.3 and Word 16.47 with the same EndNote library on my MacBook running macOS Big Sur 11.2.3 as well. The issue is making Endnote 20 obsolete on my Mac mini at the moment. Could you please help me to fix the problem? Thank you.

Thomas F. (Germany)

New User
Posts: 2
Registered: ‎02-05-2021
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Re: EndNote 20 crashes Word on Mac mini under Big Sur 11.2.3

I also have the same problem.

Administrator
Posts: 848
Registered: ‎06-04-2008
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Re: EndNote 20 crashes Word on Mac mini under Big Sur 11.2.3

Please contact Technical Support directly:

 

https://endnote.com/contact/


We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.
Administrator
Posts: 848
Registered: ‎06-04-2008
0 Kudos

Re: EndNote 20 crashes Word on Mac mini under Big Sur 11.2.3

Please contact Technical Support directly:

 

https://endnote.com/contact/


We are here to help whenever you run into issues.

Best Regards,
Tony M.
Clarivate Analytics

Product Specialist
Phone: +1 800 336 4474
clarivate.com
Visit Customer Service – Get Help Now at https://support.clarivate.com for all your support needs.